Mulia668 Privacy Policy – Data Protection for Malaysian Players

1Introduction and Scope of the Privacy Policy

This Privacy Policy is published by mulia668 ("we", "platform") and applies to all individuals who register for, access, or use mulia668's services at mulia668.wine ("you", "member"). This document sets out our privacy practices in full and forms part of the agreement between you and mulia668, to be read alongside Terms & Conditions platform.

Mulia668 is a data controller as defined under Malaysia's Personal Data Protection Act 2010 (PDPA 2010). This means we are responsible for ensuring that all personal data we collect and process is handled in accordance with the data protection principles established under the PDPA, including the General Principle, Notice and Choice Principle, Disclosure Principle, Security Principle, Retention Principle, Data Integrity Principle, and Access Principle.

This policy applies to all data processing activities carried out by mulia668 in connection with the operation of the platform — from the moment you register a new account, throughout your use of our services, and up to account closure. It covers data collected via the website, mobile applications, customer support communications, and any other channel through which you interact with mulia668.

2Personal Data We Collect

Mulia668 only collects personal data that is necessary for clearly stated, legitimate purposes. We do not collect excessive or irrelevant data beyond what our services require. The following are the main categories of data we may collect:

2.1 Identity & Contact Data

This includes your full name as per official documents, an active Malaysian phone number, email address, and date of birth for age verification. This data is collected during the account registration process and updated whenever you make changes in your profile settings.

2.2 Financial Data

To process deposits and withdrawals in MYR (RM), mulia668 needs to retain details of the payment methods you use. This may include your bank account holder name, masked account number (e.g., **** **** 1234), bank name, or e-wallet account name (DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay). mulia668 does not store credit card numbers or sensitive payment details directly — all payment processing is handled through PCI-DSS compliant payment gateways.

2.3 Gaming and Transaction Data

Mulia668 maintains complete records of all betting activity, deposits, withdrawals, and bonus transactions that occur within your account. These records are required for dispute resolution, compliance audits, and to give you access to your own account history. You can review these records at any time through the history section of your mulia668 account.

2.4 Technical Data

When you access mulia668, our systems automatically record technical information such as your IP address, browser type and version, device operating system, screen resolution, time zone, and login details. This data is used for account security, detection of suspicious activity, and to ensure the platform functions correctly across all device types used by Malaysian players.

3How We Collect Your Personal Data

Mulia668 collects personal data through a number of different channels. Understanding these channels helps you know the context in which your data is collected:

3.1 Directly from You

This is the primary means of data collection. You voluntarily provide data when: registering a new account with mulia668, updating your profile information, making a deposit or withdrawal request, contacting customer support via Live Chat or email, participating in surveys or promotions, and during the KYC verification process where required.

3.2 Automatically During Platform Use

Mulia668's systems automatically collect technical and usage data when you visit the website or use the platform. This includes information gathered through cookies, server logs, and similar tracking technologies. For more details, refer to Section 8 on cookies.

3.3 From Payment Providers

When you make a deposit via DuitNow, FPX (Maybank2u, CIMB Clicks), Touch 'n Go eWallet, GrabPay, Boost, or ShopeePay, the payment provider may share certain transaction verification details with mulia668 for processing purposes. This information is limited to what is strictly necessary to verify and complete the transaction.

3.4 From Public Sources or Trusted Third Parties

In limited cases, mulia668 may obtain additional information for identity verification from legitimate public sources or trusted third-party verification service providers — specifically as part of an enhanced KYC process for certain accounts.

4How mulia668 Uses Your Data

Mulia668 only uses your personal data for purposes that are lawful, necessary, and relevant. The following are the primary purposes for which data is used:

4.1 Account Management and Services

This is the primary purpose — your data is required to create and manage your mulia668 account, process deposits and withdrawals in MYR, credit bonuses and cashback, enable access to the games we offer, and provide customer support. Without this data, mulia668 is unable to deliver its services to you.

4.2 Security & Fraud Prevention

Mulia668 uses technical and transactional data to detect and prevent fraud, money laundering, multi-accounting, and activity that violates our terms of service. This serves mulia668's legitimate interests and also protects all members who use the platform in good faith.

4.3 Legal & Regulatory Compliance

Mulia668 is required to retain certain financial records and identity information for periods prescribed by Malaysian law, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements. These obligations exist independently of your consent as they are mandated by law.

4.4 Service Communications

Mulia668 uses your phone number and email address to send verification OTPs, transaction notifications, account security alerts, and important updates regarding changes to our terms or services. These communications are an essential part of our service and cannot be unsubscribed from.

4.5 Marketing (With Consent)

With your explicit consent, mulia668 may send marketing communications about promotions, new bonuses, and exclusive offers via SMS or email. You may withdraw this consent at any time through the notification settings in your account or by contacting our team.

5Sharing Your Data with Third Parties

Mulia668 does not sell, rent, or commercialise members' personal data to any party for marketing purposes or for any purpose unrelated to our services. However, there are limited situations in which mulia668 may share data with certain parties:

5.1 Service Providers (Data Processors)

Mulia668 works with carefully selected third-party service providers to support platform operations — including payment gateway providers for DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay transactions; cloud service providers for data storage; casino and game software providers; and platform analytics companies. All service providers are contractually bound to use your data solely for the specific purposes we define and must adhere to data protection standards equal to or higher than those of mulia668.

5.2 Competent Authorities

Mulia668 will disclose personal data to government authorities or law enforcement agencies where required by Malaysian law, court order, or valid legal process. In such circumstances, mulia668 will take reasonable steps to inform you of the disclosure unless notification is prohibited by applicable law.

5.3 Business Transfers

Should mulia668 undergo any merger, acquisition, or asset sale involving customer data, you will be notified via an in-account notification and email at least 30 days before your data is transferred to the new entity. The new entity will be bound to comply with this privacy policy or provide one of equivalent standing.

6Data Security at mulia668

Mulia668 continually invests in security infrastructure to protect members' personal data against unauthorised access, loss, destruction, or accidental disclosure. The key security measures we have in place include:

• 256-bit SSL Encryption: All communications between your device and mulia668's servers are secured using TLS 1.3 with 256-bit encryption — the highest industry standard, on par with banking-grade systems.
• Data-at-Rest Encryption: Sensitive data stored in mulia668's databases — including passwords (hashed), bank account details, and identity information — is encrypted at rest using strong cryptographic algorithms.
• Strict Access Controls: Access to members' personal data within mulia668's systems is restricted to staff who genuinely require it to carry out their duties, based on the principle of least privilege.
• Regular Security Audits: mulia668 conducts regular penetration testing and security audits by independent third parties to identify and address vulnerabilities before they can be exploited.
• 24/7 Monitoring: Our security monitoring system operates 24 hours a day to detect any abnormal activity or unauthorized access attempts.
• Two-Factor Authentication (2FA): 2FA is available for all member accounts as a strongly recommended additional layer of protection.

While we take all reasonable steps to protect your data, no security system is 100% impenetrable. In the event of any security incident involving your data, mulia668 is committed to notifying you within the timeframe required by law and taking immediate remedial action.

7Data Retention & Deletion

Mulia668 does not retain your personal data for longer than is necessary for the stated purposes or as required by law. The following are the data retention guidelines we adhere to:

7.1 Active Account Data

For as long as your mulia668 account remains active, we retain all profile data and transaction history necessary for account management. You can update or correct this information at any time through your account settings.

7.2 Data Following Account Closure

After an account is closed, mulia668 retains certain data for the minimum period required under Malaysian law — typically 7 years for financial records in accordance with the Companies Act and AML regulations. Once this mandatory retention period expires, the data will be securely deleted.

7.3 Data Deletion Requests

You have the right to request deletion of your personal data that is no longer needed for the original purpose for which it was collected, provided there is no legal obligation requiring its retention. Such requests will be processed within 21 business days. We will inform you if any data cannot be deleted for legal reasons, along with the estimated retention period for that data.

8Cookies & Tracking Technologies

Mulia668 uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a better experience for players. The following are the types of cookies we use:

8.1 Essential Cookies (Required)

These cookies are required for the core functionality of the mulia668 platform — including login session management, account security, and transaction processing. Without them, the platform cannot function properly. Essential cookies cannot be disabled.

8.2 Performance & Analytics Cookies

These cookies help mulia668 understand how players use the platform — which pages are visited most, where players encounter difficulties, and how the platform is performing overall. This information is used to continually improve the gaming experience. Analytics data is collected in aggregate and anonymised form.

8.3 Functional Cookies

These cookies store the preferences you set within the platform — such as your display language and game display settings — so you do not have to reconfigure them each time you log in. Functional cookies improve the overall usability of the platform.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the mulia668 platform. For more information on managing cookies, refer to your web browser's help documentation.

9Your Rights under Malaysia's PDPA

As a mulia668 member residing in Malaysia, you have the following rights under the Personal Data Protection Act 2010:

9.1 Right to Access Data

You have the right to request a copy of the personal data we hold about you. Access requests can be submitted by email to privacy@mulia668.wine. mulia668 will respond within 21 business days. For complex requests or those involving a large volume of data, this period may be extended, with notice provided to you.

9.2 Right to Correct Your Data

If you find that the personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request a correction. For basic profile information, you can update it yourself through your account settings. For more complex corrections, please contact our support team.

9.3 Right to Object to Processing

You have the right to object to the processing of your personal data in certain circumstances — particularly for direct marketing purposes. To withdraw consent for marketing communications, you may unsubscribe via the link in any marketing email we send, or through the notification settings in your account.

9.4 How to Exercise Your Rights

To exercise any of the rights above, submit a written request to mulia668's Privacy Officer at privacy@mulia668.wine. Please include your full name, registered phone number, and specific details of your request. mulia668 may need to verify your identity before processing the request in order to protect the security of your data.

10Children's Privacy

Mulia668 does not provide services to individuals under the age of 18 and does not knowingly collect personal data from children. Our platform uses an age verification mechanism at the point of registration to ensure that only adults are able to create an account.

If we discover that personal data belonging to a child under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. Parents or guardians who find that their child has registered a mulia668 account are urged to contact us immediately at privacy@mulia668.wine so that we can take the appropriate action without delay.

11Cross-Border Data Transfers

In the context of global digital platform operations, there are circumstances under which your personal data may need to be transferred to or accessed from locations outside Malaysia — for example, when mulia668 uses cloud infrastructure or support services from international providers.

Where cross-border data transfers occur, mulia668 ensures that equivalent or greater protection is afforded to that data through appropriate safeguards — including binding data processing agreements that require service providers to uphold data protection standards equivalent to those under the Malaysian PDPA.

Mulia668 will not transfer your personal data to any country that lacks adequate data protection standards without first putting in place appropriate additional safeguards to ensure your data remains secure and protected.

12Changes to This Privacy Policy

Mulia668 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable laws, or the services we offer. The "Last Updated" date at the top of this page will be revised whenever an amendment is made.

For material changes — that is, changes that significantly affect how we use your data or that reduce your privacy rights — mulia668 will send notifications to all active members via their registered email and in-account notifications at least 30 days before those changes take effect. This gives you sufficient time to review the updates and make an informed decision about your continued use of the mulia668 platform.

Continued use of the mulia668 platform after any Privacy Policy changes take effect will be considered your acceptance of the updated policy. We recommend reviewing this page periodically. If you disagree with any changes, you have the right to close your account and request deletion of eligible data.

13Contact mulia668's Privacy Officer

Mulia668 has appointed a Privacy Officer responsible for ensuring compliance with this policy and applicable data protection laws. If you have any questions, concerns, or wish to exercise your privacy rights, you may contact us through the following channels:

• Privacy Officer Email: privacy@mulia668.wine (responses within 5 business days for privacy enquiries)
• General Support Email: support@mulia668.wine (for general enquiries — response within 24 hours)
• Live Chat: Available 24/7 within the mulia668 platform for basic privacy and data enquiries

For formal complaints or requests to exercise your PDPA rights, please submit a written request by email clearly stating: your full name, registered phone number, type of request (access, correction, deletion, or complaint), and full details of your request or complaint.

If you are not satisfied with mulia668's response to your privacy request, you have the right to file a formal complaint with the Department of Personal Data Protection (JPDP) Malaysia. This Privacy Policy is governed by the laws of Malaysia, and any dispute that cannot be resolved internally shall be referred to the jurisdiction of the relevant Malaysian courts.